We at So Alpha work hard to help you get your orders as quickly as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can catch your order before it is shipped out.
This unfortunately means changes made to your order once it is placed are difficult to accommodate. There may however be time to cancel your order, please email us at email@example.com as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!